Pursuant to Article 13 of Regulation (EU) 2016/679.


This Information Notice concerns the processing of Personal Data by Dimsport Sudamerica SA in the provision of its services to the user through the various computer, telematic and analogue platforms.

Data Controller

Dimsport Sudamerica SA Aviadores del Chaco 2581, Skypark 3, Torre 3, Piso 15, Unidad B - 81290-000 Asunción

Data Protection Officer

The Data Protection Officer (DPO) can be reached at the following address: Studio Legale Conti Grisenti e Partners, via Frà Bartolommeo 5, 50132 FIRENZE e-mail: - fax +390555371030

Types of Data collected

The Data collected, either autonomously or through third parties, includes personal data such as: name, surname, email, telephone, fiscal data, Cookie and Data related to the use of the various applications.

Full details on each type of data collected are provided in the dedicated sections of this privacy policy or in the specific information texts displayed prior to the collection of consent relating to the specific data processing.

Legal basis of the treatment

The Data Controller processes Personal Data relating to the User in the event that one of the following conditions exists:

  • the User has given consent for one or more specific purposes;
  • the processing is necessary for the performance of a contract with the User and/or the execution of pre-contractual measures;
  • the processing is necessary for the performance of a legal obligation to which the Data Controller is subject;
  • the processing is necessary for the performance of a task of public interest or for the exercise of public powers vested in the Data Controller;
  • the treatment is necessary for the pursuit of the legitimate interest of the owner, where for legitimate interest in this case means the interest of the owner to keep its customers informed about products similar to those already purchased and business activities.

However, it is always possible to ask the Controller to clarify the concrete legal basis of each processing and in particular to specify whether the processing is based on law, provided for by a contract or necessary to conclude a contract.

Modalities and place of treatment of the collected Data

Treatment modalities

The Owner adopts appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.

The treatment is carried out through computer and/or telematic instruments, with organizational methods and logics strictly related to the indicated purposes. In addition to the Data Controller, in some cases, other subjects involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller, may have access to the Data. The updated list of Data Processors can always be requested from the Data Controller.

The processing of data may also take place in an automated manner for marketing and profiling purposes, subject to the provision of your consent.


The Data are processed at the operational headquarters of the Owner and in any other place where the parties involved in the processing are located. For more information, please contact the Data Controller.

Dimsport Sudamerica SA uses for administrative (order management, invoicing) and organizational purposes (customer registry), as well as for the provision of its services (web-based services for software and marketing), third parties legal persons providing such services, to whom personal data may be transferred as external data processors.

The communication of data may also take place between Dimsport Sudamerica SA and other legal entities belonging to the same group of companies for specific tax purposes and management of the services provided to the user.
Some of the IT platforms used by Dimsport Sudamerica SA for the provision of its services and internal organizational and management activities may involve the communication to third legal entities based - or whose services are based - outside the EU in countries for which there is no adequacy decision of the European Commission. In all cases in which this is necessary, the prior express consent of the interested party is required.

Period of conservation

Data is processed and stored for the time required by the purposes for which it was collected.


  • Personal Data collected for purposes related to the performance of a contract between the Data Controller and the User will be retained until the performance of such contract is completed.
  • Personal Data processed in connection with compliance with accounting, tax, social security or other legal obligations will be kept for the minimum period required by each law.
  • Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until such interest is satisfied. The User may obtain further information regarding the legitimate interest pursued by the Controller in the relevant sections of this document or by contacting the Controller.
  • Data collected occasionally through the web platform or through direct contact that is not followed by a contractual relationship will be deleted after a period of 6 (six) months.
  • The data contained in the Register of Consents kept by the Data Controller will be deleted after one year from the moment in which the processing of the data to which the consent refers ceases or the consent itself is revoked.

When the processing is based on the User's consent, the Controller may keep the Personal Data for longer until said consent is revoked. In addition, the Controller may be obliged to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period the Personal Data will be deleted. Therefore, at the end of this period the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

Purposes of the processing of collected Data

The data collected through the different platforms and modalities (website, software applications, contact forms, direct contact with commercial agents) will be processed for the conclusion and execution of contracts with the interested party, for the provision of services requested, for fiscal, accounting and administrative management of transactions, for sending commercial information, where authorized, for marketing and profiling, where authorized by the interested party.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services provided by Third Parties:

Automated processing

To ensure we can provide you with the best service, to keep you updated on the latest news or to offer you our products, we ask for your consent to process your data, in compliance with Regulation (EU) 2016/679, including in an automated way, both for profiling and marketing purposes. Without this consent, for strictly technical reasons connected with the operation of our IT and computer systems, unfortunately it will not be possible to provide all or part of these services. Remember that you have the right to object to processing in this way at any time by clicking on the 'Unsubscribe from this newsletter' button at the bottom of the page.

Autopilot - Marketing automation

Autopilot Monitoring is a statistics service provided by AutopilotHQ Inc. which monitors the actions performed within this Application and collects data from automated forms.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy

Chat widget |

This type of service allows you to interact with live chat platforms, managed by third parties, directly from the pages of this Application. This allows the User to contact the support service of this Application or this Application to contact the User while he is browsing its pages.
In the event that an interaction service with live chat platforms is installed, it is possible that, even if the Users do not use the service, it collects Usage Data relating to the pages in which it is installed. Additionally, live chat conversations may be recorded.
Chat widget ( Group)

The Chat Widget is an interaction service with the live chat platform provided by

Personal data collected: Cookies and Usage data.
Privacy Policy

Facebook Like button and social widgets (Facebook, Inc.)

The Facebook "Like" button and social widgets are services for interaction with the social network Facebook, provided by Facebook, Inc.

Personal data collected: Cookies and Usage data.

Place of processing: USA - Privacy Policy

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out

Google Analytics 4 (Google Ireland Limited)

The services contained in this section enable the Data Controller to monitor and analyse traffic data and serve to keep track of the User's behaviour.

Google Analytics 4 (Google Ireland Limited)

Google Analytics is a statistics service provided by Google Ireland Limited ("Google"). Google uses the Personal Data collected in order to track and examine the use of this Website, compile reports and share them with other services developed by Google.
Google may use Personal Data to contextualise and personalise ads in its advertising network.
In Google Analytics 4, IP addresses are used at the time of collection and then deleted before the data is stored in any data centre or server. To learn more, you can consult Google's official documentation.
Personal Data processed: city, Usage Data, browser information, device information, latitude (of city), longitude (of city), number of Users, session statistics and Tracking Tools.

Place of processing: Ireland - Privacy Policy - Opt Out.

Storage duration:
_ga: to store and count page views, statistics, 2 years
_ga_*: to store and count page views, statistics, 1 year
_gac_gb_*: to store and count page views, statistics, 3 months
_gid: to store and count page views, statistics, 1 day

Google Maps widget

Google Maps widget (Google Ireland Limited)

Google Maps is a maps visualization service provided by Google Ireland Limited that allows this Application to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy.


Google Tag Manager

Google Tag Manager is a tag management service provided by Google Ireland Limited.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy

Information requests

By filling in the contact form with your data, you consent to it being processed to answer requests for information. Personal data collected: surname, email, name, telephone number and address. Your data will be used exclusively to respond to the request on the contact form. 

Meta Ads conversion tracking (pixel Meta)

The "Meta Ads Conversion Tracking (Meta Pixel)" service uses cookies to:

  • Track conversions on your website;
  • Optimize your Meta ad campaigns;
  • Measure the effectiveness of your ads.

The cookies used are:

  • _fbp (3 months): Stores conversion information.
  • _fr (2 years): Identifies browsers and devices.
  • _fbc (1 day): Associates conversions with Meta ads.

You can control cookies with:

  • Browser settings;
  • Browser extensions;
  • Meta settings.

For more information:

Meta Privacy Policy:
Meta Cookie Policy:


Non-European processing of data

To ensure we can provide you with services that use hosting platforms and IT tools located in non-European countries (and in particular in the USA), which have adopted rules on privacy protection other than European ones, we need your explicit consent to process your personal data through these platforms. Without it we will not be able to provide some of our services (newsletters, commercial information, updates). Your consent to the sending of communications and the processing of your data can be revoked at any time easily and free of charge through the appropriate link at the bottom of all our communications.

PayPal (PayPal Inc.)

PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments using their PayPal credentials.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Privacy Policy

Selling goods and services online

The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

Send commercial communications

If you are interested in receiving commercial information and updates on our products by email from Dimsport, we ask you to give us your express consent. The data you give us will be processed solely for this purpose and in compliance with Regulation (EU) 2016/679. Your consent to the sending of communications and the processing of your data can be revoked at any time easily and free of charge through the appropriate link at the bottom of all our communications.

Widget Video YouTube

YouTube is a video content visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy

Cookie Policy

This Application makes use of Cookies. To learn more and to view the detailed information, the User can consult the Cookie Policy made available at the first access to the Home Page of the website:

User Rights

Users may exercise certain rights with reference to the Data processed by the Data Controller.

In particular, the User has the right to:

  • revoke consent at any time. The User may revoke the consent to the processing of its Personal Data previously expressed.
  • oppose the processing of their Data. The User may object to the processing of their Data when it is done on a legal basis other than consent. Further details on the right to object are set out in the section below.
  • access to their Data. The User has the right to obtain information about the Data processed by the Data Controller, certain aspects of the processing and to receive a copy of the Data processed.
  • verify and request rectification. The User may verify the correctness of its own Data and request its update or correction.
  • obtain the limitation of the treatment. When certain conditions are met, the User may request the limitation of the processing of its Data. In this case, the Data Controller will not process the Data for any purpose other than its preservation.
  • obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User may request the deletion of their Data by the Data Controller.
  • receive their Data or have it transferred to another owner. The User has the right to receive his or her Data in a structured, commonly used and machine-readable format and, where technically feasible, to have it transferred without hindrance to another owner. This provision is applicable when the Data is processed by automated means and the processing is based on the User's consent, a contract to which the User is a party or contractual measures related thereto.
  • propose complaint. The User may propose a complaint to the competent data protection supervisory authority or take legal action.

How to exercise rights

In order to exercise their rights, Users may address a request by filling in the appropriate form (click here to download the form) and sending it to the contact details of the Data Protection Officer. Requests are filed free of charge and processed as quickly as possible, in any case within one month.

Right of complaint

Data subjects who believe that the processing of personal data relating to them carried out by the Data Controller is in breach of the provisions of the Regulations have the right to lodge a complaint with the Guarantor, as provided for by art. 77 of the Regulations, or to take legal action (art. 79 of the Regulations).

Further information on the treatment

Defense in court

The User's Personal Data may be used by the Data Controller in legal proceedings or in the preparatory phases of such proceedings in order to defend against abuses in the use of this Application or related Services by the User.
The User declares that he/she is aware that the Owner may be obliged to disclose the Data by order of public authorities.

Specific Informations

At the request of the User, in addition to the information contained in this privacy policy, the User may be provided with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System logs and maintenance

For purposes of operation and maintenance, software applications and computer / telematics services provided by the Owner and third party services used by it may collect system logs, i.e. files that record interactions and may also contain Personal Data, such as the User IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details of the Data Protection Officer.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on each platform used to acquire and process data and, if technically and legally feasible, by sending a notification to Users through one of the contact details in the possession of the Data Controller. Therefore, please consult this page regularly, referring to the date of last modification indicated at the bottom.
If the changes affect processing whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.


Legal references

This privacy policy is drafted on the basis of multiple legislative orders, including Articles 13 and 14 of Regulation (EU) 2016/679.

Unless otherwise specified, this privacy policy exclusively concerns this data processing carried out by Dimsport Sudamerica SA


Last modified: 02/07/2024